Shipping & Warranty
Shipping and warranty terms
Heavy OFC cable, copper hardware, and competition amplifiers ship under the terms below. Each section states how freight is handled and what support is available.
Freight and parcel handling
Wire rolls, copper bars, and amplifiers are packed to protect terminals, heatsinks, and cable jackets during transit. Shipment method depends on weight and dimensions, and freight quotes are confirmed before dispatch.
Tracking information is provided once an order leaves our facility. Please inspect deliveries on arrival and note any visible damage on the carrier paperwork.
Hardware warranty
Defects in materials and workmanship are covered under the warranty terms listed for each product. Warranty claims require proof of purchase and a description of the fault.
Installation damage, misuse, and operation outside rated current or voltage are not covered. Contact support before returning any item.
Support and returns
Questions about shipping, warranty coverage, or returns can be sent through the contact page. Include your order number and a short description of the product and the issue so the request can be routed correctly.